Frequently Asked Questions

Purchasing

  • How do I place an order?
  • Email us or call to discuss your requirements, we can provide a quote with prices for you. You can call our office, +61 (0) 3 9562 6582 or email us at sales@metapp.com.au or fax us on +61 (0) 3 9562 6579

  • Do you have a minimum order amount?
  • No, you can order any quantity you need.

  • Does your pricing include GST?
  • We quote individual item prices exclusive of GST (Goods and Services Tax). International orders do not incur GST.

  • How can I pay?
  • Payment using Visa or MasterCard, Bank Direct Deposit / EFT (Electronic Funds Transfer) or cheques made payable to MET-APP PTY LTD are accepted If you prefer, we can take credit card details over the phone, email or fax to process your payment (all information given is strictly confidential)

  • Do you accept returns?
  • If you have any issues with our products please, contact us to see how we can help. You can return items that are unopened or unused within 21 days of receiving them.Items returned after 21 days will incur a restocking fee of $10.00

    Delivery

  • What are your delivery charges? Is there a minimum shipping fee?
  • Minimum shipping fee is $15.00
    If you would like an accurate quote on the cost of freight for your order, please contact us.

  • Do you ship internationally?
  • Yes, we accept international orders. Please contact us and we can provide you with a quote.

  • What if I can't find something that I need?
  • Please contact us if there is a specific product you are trying to find; or if you have a requirement but not sure of which product would be appropriate.

    If you have any other questions, Please call us on 03 95626582

MET-APP PTY. LTD.

29 Stafford Street,

Huntingdale, Vic. 3166, Australia.

Tel: (61 3) 9562 6582

Fax: (61 3) 9562 6579

Email: sales@metapp.com.au